Frequently Asked Questions
Everything you need to know about our artisanal homewares, shipping policies, and care instructions.
How do I care for my Maison Balzac glassware?
While our glassware is crafted from high-quality borosilicate glass, we recommend hand washing with a soft sponge and mild detergent to maintain its clarity and brilliance. Avoid extreme temperature shocks and do not use in the microwave.
What are your shipping rates and delivery times?
We offer standard and express shipping globally. Orders are typically processed within 1-2 business days. Domestic delivery takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What is your return policy for fragile items?
We accept returns on unused items in their original packaging within 30 days of purchase. If an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the packaging and product to arrange a replacement.
Are your candles made from natural ingredients?
Yes, our candles are hand-poured using a bespoke blend of soy and vegetable wax, featuring cotton wicks and fine fragrance oils to ensure a clean, evocative burn that transforms your living space.
Do you offer gift wrapping services?
Every Maison Balzac order arrives beautifully packaged in our signature boxes. You can also add a personalized gift message at checkout, which we will hand-write on a branded card for the recipient.